The Perytons Technical Support team is focused to ensure our partners and customers get the maximum out of your analyzing solutions.

If you have a question, need clarifications, or would like an over the web product demonstrations we will be happy to assist you.

During the Service&Support period, you will be entitled for e-mail technical support as well as free product updates.

These updates include new core features as well as protocols and profiles updates according to the supported standard evolution.

To extend your Service & Support please fill in the relevant form.

For technical and commercial questions please consult our FAQ page or Blog. If you are unable to find the answer to your question there, please contact our technical support over phone, e-mail, or Skype.

For technical support call:

Tel: +1 703 8798962

E-mail: support@perytons.com

Skype: perytons@skype

 

Suggest/Request Features

We value our customer and their ideas and are constantly improving our products to support enhancements in technology, changes in the market and new customer needs.

We are happy to receive requirements or suggestions you may have. Suggestions are reviewed carefully and we make efforts to include them in an upcoming release.

Please send your comments to the support team or fill the online contact form here.

Activation Request

A license Activation Code is used for setting your Perytons Protocol Analyzer license and features. It sets the supported protocols, allowed capture devices, number of messages that may be analyzed, as well as the license and Service & Support period.

Users who downloaded the Perytons Free Evaluation version do not need any Activation Code in order to run it).

If you have purchased a Perytons product and have not received an activation code, please use this form and be sure to include your Purchase Order number in the Comments field.

Service & Support Extension

Running a license under a valid Service and Support period guarantees that your Perytons™ Product will be kept up-to-date with recent protocols and profiles enhancements and let you benefit from the on going core and user interface improvements constantly made by the Perytons team.

It also lets you continue to receive the high level of support you are used to.
In order to extend you S&S period, please fill in the following form and one of our sales representatives will get back to you the soonest.

Copy the ‘Product Key’ string from the Perytons™ Protocol Aanalyzer activation screen (‘Help/Activate Product’) to the Product Key field, fill-in all the other form fields required and press ‘Send’ (please allow up to 48 hours for processing of your Service & Support request). One of our sales representatives will get back to you the soonest.